Shipping policy

*Current Offer: FREE WORLDWIDE SHIPPING on all orders!

1. SHIPPING METHOD & CHARGES

SHIPPING METHOD

When an order is successfully recorded in the system, a tracking number will be provided via email at the time of shipment. Please keep in mind that every order requires a signature for confirmation at delivery. 

Carrier options may vary based on destination. Please note, we will not deliver to PO boxes, general delivery locations, or any other location in which a person cannot sign for the package.  

CHARGES

Pricing for shipping depends on your order subtotal, the shipment method you select, and real-time courier rates; please check the shipping rate during the checkout process. 

2. DELIVERY TIME

We strive to deliver your order as quickly as possible. Below are our estimated delivery times:

USA:

  • Standard: 6-8 business days
  • Express: 2-4 business days

EUROPE:

  • Standard: 7-14 business days
  • Express: 3-5 business days

UNITED KINGDOM:

  • Standard: 7-14 business days
  • Express: 3-5 business days

REST OF THE WORLD:

  • Standard: 10-14 business days*
  • Express: 3-5 business days*

*Shipping times may vary depending on the destination country's courier services.

IMPORTANT INFORMATION:

  • Delivery times start once your order is processed and handed to the carrier.
  • While we aim to meet the estimated times, specific delivery dates cannot be guaranteed.
  • During the busy November-December period, please allow 2-4 additional business days for processing and shipping.

For further assistance, contact us via social media or email at help@tick&pick.com.

3. UNEXPECTED ISSUES

DELAYED DELIVERY TIME

Most packages arrive on time. However, if your orders show up late, please check the tracking number and email us your order confirmation number.

RECEIVED WRONG ITEM 

While we try our best to pack every order correctly, mistakes can happen. If you believe you have received an incorrect item, please email us at  help@tick&pick.com and provide us with an image of the item received and your order number. 

Any damage claims made on an order must be submitted via email to  help@tick&pick.com within 30 days of receiving the package. Please include your order number, pictures of the damaged items, and packaging. Any claims made after 30 days from receiving the product will not be considered for reimbursement or replacement.

To exchange the wrong item, we will kindly request you to ship the product to the address. The shipping expense will be on Tick&Pick, and we will deliver the new item to you from Vietnam within 07 business days from the date we get back the wrong item. 

LOST/ STOLEN PACKAGE

Once orders have left our warehouse, tick&pick cannot be held accountable for lost or stolen packages. If you’re having trouble tracking down a shipment, you’ll need to contact your local post office and/or parcel carrier for assistance.

WRONG SHIPPING ADDRESS

While we try our best to send every order correctly, mistakes can happen. If your package hasn't arrived at the estimated date, please email us at  help@tick&pick.com with your order confirmation number. We will deliver the new item to you within 07 business days from the date we received your email. 

The customer is responsible for any additional charges on non-claim, incorrect address, undeliverable address that you updated. If the order does not make it to your destination due to the error in address, tick&pick is not responsible for a replacement to be mailed. Also, do not have your package mailed to an address if the address is temporary. In some cases, packages may take several weeks to arrive. If you vacate the delivery address before receiving the package, we are not responsible for any fees to receive the package again or for a replacement to be mailed out.

IMPORT TAXES, FEES, AND CUSTOMS DUTIES

Please note that any duties and taxes incurred in the country of destination are the client’s responsibility. Tick&pick is not responsible for customs fees incurred from imported goods. We work hard to keep our shipping rates reasonable while ensuring your items are delivered as efficiently and reliably as possible -- we appreciate your understanding.

In rare cases, the amount paid for shipping may not be enough for the requested service. In those instances, we will do our best to let you know that a different shipping method may be required or additional fees are needed to ship by the selected method. We reserve the right to change the shipping method for any reason.